John, the founder of Critical Activities, has spent a significant part of his life
managing businesses, training and coaching business leaders.
In conversation, he often asks;
'Do you understand why your customers are buying from you?'
'Have you asked them?'
'Have you really listened to their response?'
Whilst the answer is usually 'yes, yes, yes',
often closer to the truth is 'no, no, no'.
Our clients are exceptions.
They commit to a 'yes, yes, yes' answer
and trust our approach.
We uncover fresh insights about your customers' experience,
revealing actionable service improvements, distinguishing you from competitors.
What will we do for you? Can we nudge you to call us and explore the answer?
managing businesses, training and coaching business leaders.
In conversation, he often asks;
'Do you understand why your customers are buying from you?'
'Have you asked them?'
'Have you really listened to their response?'
Whilst the answer is usually 'yes, yes, yes',
often closer to the truth is 'no, no, no'.
Our clients are exceptions.
They commit to a 'yes, yes, yes' answer
and trust our approach.
We uncover fresh insights about your customers' experience,
revealing actionable service improvements, distinguishing you from competitors.
What will we do for you? Can we nudge you to call us and explore the answer?